Project Paladin
Project Paladin is a leading legal-focused IT and business services platform with ambitions to scale through targeted acquisitions. The company operates across three primary service lines: revenue cycle management, managed IT services, and service desk support for a client base that spans from top-tier global law firms to mid-market legal practices.
With over 450 employees across the U.S., India, and South Africa, and a strong emphasis on recurring revenue, Paladin has differentiated itself through a tech-enabled approach, proprietary software tools, and deep vertical specialization in the legal sector. Project Paladin aims to grow its platform by combining organic growth with strategic acquisitions that expand capabilities, deepen vertical focus, and broaden reach.
The big picture goal is to continue building the most comprehensive back-office services platform for the legal market, positioning Paladin as the undisputed leader in vertically integrated legal MSP and business services.
Who we are looking for:
Geography
Texas, California, New York, Atlanta
UK (Midlands or London), potential to expand into Europe and Middle East
Revenue
Targeting firms with $1M+ EBITDA, but willing to evaluate smaller with a strong fit
Strong preference for a high recurring revenue base
Culture & Office Environment
Hybrid and remote accepted
Helpdesk/support teams often preferred on-site or offshore
Technology
Core Focus: Managed IT Services (MSPs), Helpdesk/Service Desk, Cloud Services, Cybersecurity
Legal market focus
Enabling tech: AI, ServiceNow, automation, proprietary IP with operational leverage potential
CULTURAL CONSIDERATIONS FOR MERGING WITH PROJECT PALADIN:
Project Paladin values and preserves the identity of acquired companies, especially when it comes to team culture and client relationships. They believe that what made a firm successful pre-acquisition is often what makes it valuable long-term.
Leadership continuity is encouraged, not replaced. Founders and senior leaders are invited to stay on and shape the next phase of growth from within the platform.
Post-acquisition integration is collaborative and respectful, not forced or rushed.
Project Paladin works alongside sellers to tailor integration based on what’s best for employees and customers.
The company invests in technology and shared services to reduce administrative burdens, allowing teams to focus on their core competencies. Sellers gain access to scalable tools and operational support without losing autonomy.
Global operations and hybrid work models provide acquired teams with flexibility without compromising performance standards. There’s no one-size-fits-all approach to team structure, allowing sellers to retain local ways of working when they make sense.
Project Paladin views cultural alignment as essential to long-term success, not a checklist item. Fit is prioritized during diligence, and integration decisions are made with people at the center.
THE BUYER: A highly successful managed service provider with a proven history of timely services and hardware implementation.
- USA-based company with offices in Central USA with offshore delivery in Cape Town, South Africa, and India
- ~450 employees
- Have successfully completed acquisitions and integrated teams
- Legal-industry services: revenue cycle management, 24/7 help desk, and managed IT services, all tech-enabled and recurring-revenue focused
About Revenue Rocket and the process for Project Paladin
For more than two decades, Revenue Rocket has been dedicated to assisting IT service companies in both selling their business and expanding through mergers and acquisitions. As experts in the field, we understand what it takes for businesses in this rapidly evolving tech services industry to succeed. Because each company has unique needs and goals, we offer a customized program tailored to your firm’s specific requirements.
Look at our current deals to get a sense of the esteemed businesses we currently represent.
If Project Paladin is of interest to your firm, here’s how the process will begin:
First, we’ll schedule an introductory call with Revenue Rocket to understand your firm and M&A goals. Following this call, we will establish a non-disclosure agreement (NDA) to ensure that sensitive information remains secure.
After signing the NDA and learning more, we will introduce you to the Project Paladin leadership team through an introduction meeting, putting you in touch with the team responsible for making this project a reality.
With our extensive expertise and proven track record in the IT service industry, we are confident that we can help your firm achieve its goals and reach new heights of success. Please reach out today to get started.
Revenue Rocket is evaluating firms for this mandate today. Please let us know below if you’d like to learn more: